How Gokyo Consulting Helped a Hospitality Business Thrive with Global Talent

Introduction: Meeting the Workforce Challenge

In Australia’s fast-paced hospitality industry, finding reliable, skilled staff is a constant challenge—especially in regional locations or during peak seasons. One of our valued clients, a leading hotel group with properties across Queensland and New South Wales, was struggling to maintain consistent staffing levels without sacrificing service quality. That’s where Gokyo Consulting stepped in.

The Problem: Staffing Gaps Impacting Service Standards

Despite a great in-house culture and solid operations, the client was experiencing high turnover and seasonal staffing gaps, particularly in roles like housekeeping supervisors, front office staff, and food & beverage attendants. Traditional local hiring methods weren’t delivering sustainable results.

Client Testimonial

“Working with Gokyo Consulting has transformed our staffing approach. Their understanding of hospitality needs and their global talent pool helped us build a team we’re proud of. They’re more than a supplier—they’re a true partner.”
— Operations Manager, Hotel Group NSW

The Solution: Tailored Hospitality Recruitment & International Placements

Gokyo Consulting conducted a thorough workforce needs assessment and implemented a customised staffing strategy. This included:

• Sourcing skilled international trainees and interns through vetted programs

• Streamlining visa and immigration processes

• Coordinating ongoing intakes to match seasonal demand

• Providing relocation and settlement support for overseas staff

With our experience in hospitality-specific recruitment, we matched the client with high-performing candidates who not only filled critical roles but brought passion and long-term commitment.

The Result: Enhanced Service & Stronger Team Culture

In less than six months, the hotel group reported:

• 100% fulfilment of key roles across multiple properties

• Improved guest experience scores

• Greater staff retention and team morale

• Reduced time and cost spent on repeated hiring

What began as a staffing solution evolved into a trusted, long-term partnership focused on workforce sustainability and service excellence.

Conclusion: Ready to Build Your Hospitality Dream Team?

Whether you’re facing short-term staffing gaps or planning long-term growth, Gokyo Consulting delivers reliable, skilled, and compliant workforce solutions tailored to the hospitality industry.

👉 Book a Consultant Today to learn how we can help your business thrive.